Terms of service

Welcome to Pollylux. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree, please discontinue using our website.

1. Website Use

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website with the permission of a parent or legal guardian.
  • The information you provide is true, accurate, and up to date.
  • You will use this website only for lawful purposes.
  • You will not interfere with the security or normal operation of the website.

Pollylux reserves the right to refuse service, cancel orders, or restrict access if these Terms are violated.

2. Product Information

We strive to ensure that all product images, descriptions, prices, and specifications displayed on our website are accurate.

However:

  • Product colors may vary depending on your device or monitor.
  • Measurements may differ slightly due to manual measuring.
  • Product availability may change without prior notice.

We reserve the right to update, modify, or discontinue products at any time.

3. Pricing & Payments

All prices are displayed in United States Dollars (USD).

Payment must be successfully completed before an order is processed.

We reserve the right to:

  • Correct pricing errors.
  • Decline suspicious transactions.
  • Cancel orders affected by inventory shortages or technical issues.

If payment has already been received for a canceled order, a full refund will be issued.

4. Orders

Submitting an order does not guarantee acceptance.

Orders may be canceled for reasons including:

  • Payment authorization failure
  • Product unavailability
  • Pricing or inventory errors
  • Fraud prevention
  • Shipping restrictions
  • Violation of these Terms

Customers will be notified if an order cannot be completed.

5. Shipping

Estimated shipping times are provided as guidelines only and are not guaranteed.

Delivery may be delayed due to:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • Public holidays
  • Incorrect shipping information
  • Events beyond our reasonable control

Please note:

  • We do not ship to APO, FPO, or DPO military addresses.
  • Shipping addresses cannot be modified once processing has started.

For additional information, please review our Shipping Policy.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Returned merchandise must meet all return requirements before a refund can be approved.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product photographs
  • Images
  • Graphics
  • Text
  • Icons
  • Website design
  • Brand elements

is owned by Pollylux and is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

8. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.
  • Upload viruses or malicious software.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Provide false or misleading information.

Violation of these Terms may result in account suspension or order cancellation.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Pollylux is not responsible for the content, products, services, or privacy practices of external websites.

10. Disclaimer

This website and all products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Pollylux disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

To the maximum extent permitted by law, Pollylux shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Our total liability shall never exceed the amount paid for the applicable order.

12. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Any changes become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from the use of this website shall be resolved through the appropriate courts with jurisdiction.

Our customer support team will respond to all inquiries within 24–48 business hours.