Shipping policy

Thank you for shopping with Pollylux. We are committed to providing fast, reliable, and secure shipping services. Please read the following Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Please note:

  • Orders are processed Monday through Friday.
  • Orders are not processed on weekends or public holidays.
  • Processing times may be extended during sales events, holidays, or periods of high order volume.

Shipping Options

Standard Shipping

  • Orders: $0.00 – $49.99
  • Shipping Fee: $10.00

Free Standard Shipping

  • Orders: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Orders: $0.00 – $99.99
  • Shipping Fee: $15.00

Free Expedited Shipping

  • Orders: $100.00 and above
  • Shipping Fee: FREE

Estimated Delivery Time

Estimated delivery times after your order has been shipped:

  • United States: 5–10 Business Days
  • International: 7–15 Business Days

Please note that delivery times are estimates only and may vary due to weather conditions, customs clearance, carrier delays, or other circumstances beyond our control.

Order Tracking

After your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details may take 24–48 hours to update after shipment.

Delivery Conditions & Limitations

To help ensure successful delivery, please review the following conditions:

  • Incorrect Address: Pollylux is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by customers.
  • P.O. Boxes: Standard Shipping to P.O. Boxes is available where supported by the shipping carrier.
  • Military Addresses: We currently do not ship to APO, FPO, or DPO military addresses.
  • Unclaimed Packages: Packages returned because they were unclaimed may incur additional shipping charges before they can be reshipped.
  • Address Changes: Shipping addresses cannot be changed once an order has entered processing.

Damaged or Lost Packages

Pollylux is not responsible for products that are damaged or lost during shipping.

If your order arrives damaged, please contact the shipping carrier directly to file a claim.

Please keep:

  • The damaged item(s)
  • Original packaging
  • Shipping label
  • All packing materials

These materials may be required during the carrier's investigation.

If you need assistance, please contact us at:

📧 hello@pollylux.com

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees required by the destination country.

These charges are not included in your purchase price and are the responsibility of the customer.

Business Address Notice

The address below is for business correspondence only and is not our return address.

Please do not send returned merchandise to this location. Contact our customer support team first to obtain return authorization and the correct return address.

Contact Information

Pollylux

📧 Email: hello@pollylux.com

📍 Business Address:

612 Madison Street
Hackettstown, NJ 07840
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping or your order, please contact hello@pollylux.com. Our customer support team typically responds within 24–48 business hours and is always happy to assist you.