Customer Support

We'd Love to Hear From You

At Pollylux, we're here to make your shopping experience as smooth and enjoyable as possible.

Whether you have questions about your order, shipping, sizing, returns, or anything else, our customer support team is always happy to help.

Customer Support

Email Us

📧 hello@pollylux.com

We aim to reply to all emails within 24–48 business hours.

Business Address

Pollylux

612 Madison Street
Hackettstown, NJ 07840
United States

Business Address Only – Not a Return Address

Please do not send returned merchandise to this address. Contact our support team first to receive return authorization and the correct return address.

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

Saturday & Sunday
Closed

We're Here to Help

Our support team can assist you with:

  • Order Status & Tracking
  • Shipping Questions
  • Returns & Refunds
  • Size & Fit Assistance
  • Product Information
  • Payment Support
  • General Inquiries

Need Help?

Simply send us an email and we'll get back to you as soon as possible.

We appreciate every customer and are committed to providing friendly, reliable, and professional service from the moment you shop with us until your order arrives.

Thank you for choosing Pollylux. We look forward to assisting you!